PRIVACY POLICY

2.1 Information from Buildings and Property Managers

When you register as a Building or Property Manager, we may collect:

• • Account identifiers, including contact name, email address, and phone number
• • Company and building information, including company name, building addresses, and building identifiers
• • Tax identification numbers (EIN), as applicable for payment and reporting purposes
• • Billing and payment contact information
• • Shift postings, instructions, and job responsibilities you enter on the Platform
• • Transaction history and payment records
• • Messages and communications sent through the Platform
• • Customer support inquiries and related correspondence

2.2 Information from Seekers

When you register as a Seeker, we may collect:

• • Contact information, including name, email address, phone number, and mailing address
• • Profile details and onboarding information
• • Union affiliation indicator, if provided
• • Work preferences and availability, as applicable
• • Shift history and work records
• • Ratings and feedback received from Buildings
• • Identity verification status and eligibility determinations (see Section 6 below)
• • Subscription and payment information

2.3 Information Collected Automatically

When you access or use the Platform, we may automatically collect:

• • Device information, including device type, operating system, and unique device identifiers
• • IP address and general location information derived from IP address
• • Browser type and version
• • Log data, including access times, pages viewed, and actions taken on the Platform
• • Security and fraud prevention signals

4.1 Between Buildings and Seekers

To operate the marketplace, we share certain information between Buildings and Seekers as necessary for shift coordination. This may include Seeker name and profile information visible to Buildings, shift details and building instructions visible to Seekers, and payment status confirmations. We do not share Seeker's full Social Security numbers or complete background check reports with Buildings.

4.2 Service Providers

We work with third-party service providers who process information on our behalf to support our operations:

• • Stripe and Stripe Connect for payment processing, subscription billing, and identity verification. Stripe processes payment card information directly; Relief Pro does not store full payment card numbers but may receive limited payment metadata such as the last four digits of a card, billing address, and transaction identifiers.
• • Checkr for background check services for Seekers (see Section 6 below).
• • Twilio for SMS notification delivery.
• • Email service providers for authentication links and transactional email delivery.
• • Cloud hosting and infrastructure providers.
• • Customer support tools, as applicable.

4.3 Legal and Safety Disclosures

We may disclose information when we believe in good faith that disclosure is necessary to comply with applicable law, regulation, legal process, or governmental request; protect the rights, safety, or property of Relief Pro, our users, or others; investigate potential violations of our Terms of Service; or detect, prevent, or address fraud, security, or technical issues.

4.4 Business Transfers

If Relief Pro is involved in a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. This includes our recent conversion from Relief Pro NYC LLC to Relief Pro, Inc., a Delaware corporation. We will notify you of any change in ownership or use of your information.

4.5 Affiliates

We may share information with our corporate affiliates for purposes consistent with this Privacy Policy.

4.6 No Sale of Personal Information

Relief Pro does not sell your personal information to third parties.

6.1 Identity Verification

Seekers are required to complete identity verification as part of the onboarding process. Identity verification is conducted through Stripe's identity verification service, which may include verification of a government-issued ID and live facial identification. Relief Pro receives verification status and eligibility determinations from Stripe but does not directly store copies of identity documents.

6.2 Background Checks

Seekers are required to undergo background checks conducted by Checkr, a third-party consumer reporting agency. Background checks may include SSN trace and verification, sex offender registry searches, global watchlist searches, national and federal criminal record searches, and other components as determined by Relief Pro.

Relief Pro uses background check results to determine Seeker eligibility for the Platform. Certain results, such as matches on sex offender registries or violent crime convictions, may result in ineligibility. Relief Pro reviews results and makes eligibility determinations in accordance with applicable law and our Platform policies.

6.3 Ongoing Monitoring

Seeker records may be subject to periodic re-screening on an ongoing basis (approximately monthly). If new information is identified, it is flagged for manual review, and Relief Pro may suspend or remove users from the Platform based on the results and our Platform policies.

6.4 Your Rights Under the Fair Credit Reporting Act

Background checks are conducted in accordance with the Fair Credit Reporting Act ("FCRA") and applicable state laws. As a consumer, you have certain rights under the FCRA, including:

• • The right to be informed if information in a consumer report is used to take adverse action against you
• • The right to obtain a copy of your consumer report from the reporting agency
• • The right to dispute inaccurate or incomplete information in your report

If Relief Pro takes adverse action based on background check results, we will provide you with required notices and information about how to contact the consumer reporting agency. For questions about your background check report, you may contact Checkr directly at https://checkr.com or at the contact information provided in any adverse action notice.

7.1 Transactional Communications

We send transactional and operational communications via email and SMS related to your use of the Platform. These include shift posting and acceptance notifications, shift reminders and updates, authentication and security messages, payment confirmations and receipts, account-related notices, and important Platform updates.

These communications are necessary for the operation of the Platform and your participation in the marketplace.

7.2 SMS Communications

SMS notifications are delivered through Twilio. By providing your phone number and using the Platform, you consent to receive transactional SMS messages related to your account and shift activity.

You may opt out of SMS communications at any time by replying STOP to any message. Please note that opting out of SMS may limit certain Platform functionality, including your ability to receive time-sensitive shift notifications and reminders. Message and data rates may apply.

7.3 Email Communications

You may update your email preferences through your account settings. Certain transactional and account-related emails are necessary for Platform operation and cannot be opted out of while you maintain an active account.

11.1 Account Information

You may access and update certain account information through your account settings on the Platform. If you need to make changes that cannot be made through your account settings, please contact us.

11.2 Access, Correction, and Deletion

You may request access to, correction of, or deletion of your personal information by contacting us at the address below. We will respond to your request in accordance with applicable law. Please note that we may need to retain certain information for legal, tax, security, or fraud prevention purposes, or to complete transactions you have initiated.

11.3 Data Portability

To the extent required by applicable law, you may request a copy of your personal information in a portable format.

11.4 State Privacy Rights

Residents of certain U.S. states may have additional rights regarding their personal information under applicable state privacy laws. To the extent these laws apply to you, we will honor your rights as required. To exercise any applicable rights, please contact us using the information in Section 13.