JOB SEEKER TERMS OF SERVICE
Effective Date: January 5th 2026
SUMMARY OF KEY POINTS
- • You are an independent contractor, not an employee of the Company or any Business.
- • Platform access requires an annual subscription fee. The Company does not deduct fees from your Engagement payouts.
- • Businesses control their worksites and may convert you to full-time employment without any placement fees.
- • You choose whether to accept any Engagement; there is no guarantee of work or earnings.
- • Disputes are resolved through binding arbitration with a class action waiver (you may opt out within 30 days).
These Job Seeker Terms of Service ("Terms") constitute a binding agreement between you ("Job Seeker" or "you") and ReliefPro, Inc., a Delaware corporation ("Company", "we", or "us"). By creating an account, paying the Subscription Fee, or accepting any Engagement, you agree to be bound by these Terms.
1. DEFINITIONS
"Business" means a building owner, property manager, or other entity that posts Engagements on the Platform seeking services from Job Seekers.
"Content" means text, images, or other materials you submit through the Platform.
"Engagement" means a shift or specific work opportunity posted by a Business on the Platform at a designated location and time.
"Engagement-Specific Terms" means the particular requirements, location, timing, hourly rate, and other details presented to you at the time you accept an Engagement.
"Lock Time" means four (4) hours before the scheduled start of an Engagement, after which the Engagement cannot be modified or canceled by the Business without consequences described in Section 9.
"Payment Processor" means the third-party service provider(s) that facilitate payments through the Platform.
"Platform" means the Company's website, mobile application, and related technology services that enable Job Seekers and Businesses to connect.
"Platform Standards" means the requirements, restrictions, and standards set forth in these Terms (including Sections 9, 10, and 14) and any Engagement-Specific Terms.
"Payout" means the amount remitted to you after completion of an Engagement based on the applicable hourly rate and hours worked.
"Services" means the work you perform for a Business pursuant to an accepted Engagement, which may include doorman, porter, handyman, superintendent, or building manager services.
"Subscription Fee" means the annual fee required for Platform access, as disclosed during registration.
2. PLATFORM AND SCOPE
2.1 Nature of the Platform
The Company operates a technology marketplace that enables Job Seekers to discover Engagements posted by Businesses and facilitates coordination, communication, and payment processing. The Company is not a staffing agency, temporary employment agency, or employer of record.
2.2 Subscription Required
Access to the Platform requires payment of the annual Subscription Fee. You must pay the Subscription Fee before you can accept Engagements. The Subscription Fee is non-refundable except as required by applicable law. The Company may modify the Subscription Fee for future subscription periods in accordance with Section 21.2.
2.3 Company's Limited Role
The Company is not a party to any agreement between you and a Business for Services. When you accept an Engagement, you enter into a direct arrangement with the Business. The Company facilitates payments on behalf of Businesses but is not responsible for acts, omissions, or conduct of Businesses, including workplace conditions or treatment of Job Seekers.
2.4 No Guarantee of Work
The Company does not guarantee any minimum number of Engagements, hours, or earnings. Availability of Engagements depends on Business demand.
3. ELIGIBILITY AND ACCOUNT
3.1 Eligibility Requirements
To use the Platform, you must: (a) be at least 18 years old; (b) have the legal right to work in the United States; (c) successfully complete identity verification and background screening; (d) provide accurate and complete registration information; and (e) pay the Subscription Fee.
3.2 Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify the Company immediately of any unauthorized access. You may not share your account or allow others to perform Services under your identity.
3.3 Accurate Information
You agree to provide truthful, current, and complete information during registration and throughout your use of the Platform. The Company may suspend or remove access if information is found to be inaccurate, misleading, or fraudulent.
4. INDEPENDENT CONTRACTOR STATUS
4.1 Relationship of Parties
You and the Company are independent contractors. Nothing in these Terms creates an employment, partnership, joint venture, or agency relationship between you and the Company. You are not an employee of the Company for any purpose, including federal and state tax, labor, or employment law purposes.
4.2 Control and Autonomy
You retain full control over the manner and means by which you perform Services. A Business may establish requirements for its premises and Service outcomes, but the Company does not supervise, direct, or control how you perform Services. You determine your own methods and techniques.
4.3 Freedom to Accept or Decline
You have complete discretion to accept or decline any Engagement. You are free to provide services to other platforms, businesses, or clients. The Company imposes no exclusivity requirement.
4.4 No Employee Benefits
You are not entitled to employee benefits from the Company, including health insurance, retirement plans, paid leave, workers' compensation, or unemployment insurance.
4.5 Taxes
You are solely responsible for all federal, state, and local taxes arising from your earnings, including self-employment taxes. The Company does not withhold taxes from Payouts. You agree to provide accurate tax information (such as IRS Form W-9) upon request. You may receive IRS Form 1099 or similar tax documentation reflecting amounts earned through the Platform.
4.6 Marketplace Governance
The Company's enforcement of Platform Standards, including eligibility requirements and removal of Platform access for violations, constitutes marketplace governance designed to maintain integrity and trust. Such enforcement does not create an employment relationship or indicate control over performance of Services.
5. ENGAGEMENTS AND ONSITE RULES
5.1 Engagement Acceptance
When you accept an Engagement, you enter into a direct arrangement with the Business for Services. Review all Engagement details, including location, timing, service requirements, and hourly rate, before accepting. Acceptance constitutes your commitment to perform the Services as described.
5.2 Business Control of Worksite
The Business controls the premises where Services are performed. The Business is responsible for providing site access (including keys, fobs, or access codes as needed), communicating service requirements, and supervising performance as it deems necessary. You must comply with all lawful onsite rules established by the Business.
5.3 Performance Responsibilities
You are responsible for performing Services competently, professionally, and in accordance with the Engagement description. You must arrive at the designated time and location, complete Services as specified, and conduct yourself appropriately while on Business premises.
5.4 Tenant and Guest Interaction
If Services involve premises with tenants, residents, or guests, you must follow any interaction protocols communicated by the Business. Treat all individuals on the premises with professionalism and courtesy.
5.5 Photography and Recording
Do not photograph, video record, or audio record on Business premises unless expressly permitted by the Business. Violation of this provision may result in immediate removal from the Platform.
6. SCREENING AND BACKGROUND CHECKS
6.1 Verification Processes
The Company verifies your identity, eligibility, and qualifications through identity verification services and background check providers. You authorize the Company and its service providers to conduct such verification as a condition of Platform access.
6.2 Consumer Reports
If the Company obtains consumer reports (including background checks) about you, the Company will provide any disclosures, authorizations, and notices required by the Fair Credit Reporting Act and applicable state laws through the Platform before obtaining such reports.
6.3 Ongoing Monitoring
Your eligibility may be subject to periodic re-screening. The Company may suspend or remove access based on updated screening results in accordance with applicable law and Platform policies.
6.4 Eligibility Decisions
The Company may limit, condition, or deny Platform access based on verification results, risk signals, or other factors relevant to marketplace integrity. The Company will comply with applicable adverse action requirements if access is denied or limited based on consumer reports.
7. PAYMENTS AND PAYOUTS
7.1 Payout Calculation
Payouts are calculated based on the hourly rate specified in the Engagement-Specific Terms and the hours worked as verified through Platform timekeeping tools or approved by the Business.
7.2 Payment Processing
Payouts are processed through the Payment Processor. You must provide accurate payment information. The Company is not responsible for Payment Processor delays or errors, but will work with the Payment Processor to resolve issues.
7.3 Payment Timing
Payouts are typically processed within a specified period after Engagement completion and Business approval, as disclosed on the Platform. Payment timing may vary based on Payment Processor processing times and your payment method.
7.4 No Deductions from Payouts
The Company does not deduct platform fees, service fees, or any other charges from your Payouts. Your Subscription Fee is separate and paid annually, not per-Engagement.
7.5 Disputes
If you dispute a Payout amount or timing, contact the Company through the Platform. The Company will review disputes in good faith and make determinations based on available information, including time records and Business approvals.
7.6 Failed Payments
If a Payout fails due to incorrect payment information, the Company will attempt to contact you to update your information. You are responsible for maintaining current payment information.
8. TIMEKEEPING AND VERIFICATION
8.1 Platform Timekeeping Tools
The Platform provides check-in and check-out tools, which may include geolocation verification or other attendance tracking features. You must use these tools accurately to record your work time.
8.2 Accurate Time Reporting
You agree to report only actual hours worked. Falsifying time records, including checking in before arrival or checking out after departure, is prohibited and may result in immediate removal from the Platform.
8.3 Business Approval
Businesses may review and approve or dispute your recorded time. If a Business disputes your time, the Company will review the dispute and make a determination based on available information.
8.4 Final Time Records
Time records approved by the Business or automatically approved after the dispute window constitute the final record for Payout calculation.
9. CANCELLATION AND NO-SHOW POLICIES
9.1 Your Cancellation Rights
You may cancel an accepted Engagement at any time before the Lock Time without penalty. After Lock Time, cancellation may result in consequences as described below.
9.2 Late Cancellation
If you cancel an Engagement after Lock Time ("Late Cancellation"), the Company may apply consequences including temporary suspension of Platform access or other measures designed to maintain marketplace reliability. Repeated Late Cancellations may result in permanent removal.
9.3 No-Show
If you fail to appear for an accepted Engagement without canceling ("No-Show"), the Company may apply consequences including temporary suspension or permanent removal from the Platform. No-Shows harm Businesses and undermine Platform reliability.
9.4 Business Cancellation
If a Business cancels an Engagement after Lock Time, you are entitled to compensation as specified in the Engagement-Specific Terms or Platform policies. The Company will facilitate payment of such compensation.
9.5 Emergency Exceptions
The Company may make exceptions to cancellation policies in cases of documented emergencies, severe weather, or other circumstances beyond your control, as determined by the Company in its sole discretion.
10. PLATFORM STANDARDS AND PROHIBITED CONDUCT
10.1 Compliance with Standards
You agree to comply with all Platform Standards, including requirements for professional conduct, accurate information, and lawful behavior.
10.2 Prohibited Conduct
You agree not to: (a) provide false or misleading information; (b) engage in discriminatory, harassing, or abusive conduct; (c) circumvent Platform fees or policies; (d) interfere with Platform operations; (e) violate any applicable laws; (f) falsify time records; (g) perform Services while under the influence of drugs or alcohol; or (h) engage in any conduct that harms the Platform, Businesses, or other users.
10.3 Enforcement
The Company may suspend or terminate your Platform access for violations of Platform Standards. Enforcement actions are determined by the Company in its sole discretion based on severity, pattern, and impact on marketplace integrity.
11. INTELLECTUAL PROPERTY
11.1 Platform Ownership
The Platform, including all software, designs, text, graphics, and other content, is owned by the Company or its licensors and is protected by intellectual property laws.
11.2 License to Use
The Company grants you a limited, non-exclusive, non-transferable license to access and use the Platform solely for the purpose of discovering and accepting Engagements.
11.3 Your Content
You retain ownership of Content you submit through the Platform. By submitting Content, you grant the Company a worldwide, royalty-free license to use, display, and distribute your Content in connection with operating the Platform.
12. DATA PRIVACY
The Company's collection and use of your information is governed by the Company's Privacy Policy, which is incorporated into these Terms by reference.
13. FEEDBACK AND RATINGS
The Platform may allow Businesses to provide feedback and ratings regarding your Services. You agree that Businesses may provide honest feedback based on their experience. The Company is not responsible for the content of Business feedback, but will remove feedback that violates Platform Standards.
14. PLATFORM MODIFICATIONS
The Company reserves the right to modify, suspend, or discontinue any aspect of the Platform at any time. The Company will provide reasonable notice of material changes when feasible.
15. DIRECT HIRE AND CONVERSION
15.1 Full-Time Conversion Permitted
The Company encourages Businesses to hire Job Seekers for full-time or part-time employment. If a Business offers you direct employment, you may accept without any placement fee, conversion fee, or penalty from the Company.
15.2 No Placement Fees
The Company does not charge placement or recruitment fees for direct employment offers from Businesses you meet through the Platform. The Company does not charge placement or recruitment fees.
15.3 Off-Platform Shift Coverage Restriction
You will not provide temporary or shift-based services off the Platform to a Business you first encountered through the Platform if doing so is intended to avoid platform fees. This restriction does not apply to: (a) direct employment arrangements (full-time or part-time positions with the Business); or (b) relationships that existed before you first connected with the Business through the Platform.
15.4 Remedy for Violation
If you breach Section 15.3, the Company may suspend or terminate your Platform access. The Company may also seek equitable relief and recovery of reasonable enforcement costs where permitted by law. This remedy does not authorize deductions from Payouts for completed Engagements.
16. TERMINATION AND DEACTIVATION
16.1 Termination by Job Seeker
You may stop using the Platform at any time. To close your account, contact the Company through the Platform. Closing your account does not relieve you of obligations for completed Engagements or entitle you to a refund of the Subscription Fee.
16.2 Suspension and Removal by Company
The Company may suspend or permanently remove your Platform access for reasons including: (a) violation of these Terms; (b) fraudulent, unsafe, or illegal conduct; (c) complaints from Businesses; (d) failure to maintain screening requirements; (e) repeated No-Shows or Late Cancellations; or (f) legal or compliance reasons.
16.3 Effect of Termination
Upon termination: (a) your Platform access ceases immediately; (b) the Company may retain your data as required by law or legitimate business purposes; (c) surviving provisions include Sections 4, 8.7, 12, 15.4, 17, 18, 19, and 20; and (d) the Company will process any final Payouts owed, subject to applicable holds.
16.4 Not Employment Termination
Suspension or removal of Platform access is a restriction on use of the Company's technology platform. It is not a termination of employment, as no employment relationship exists between you and the Company.
17. DISCLAIMERS
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
The Company does not warrant that: (a) the Platform will be uninterrupted, secure, or error-free; (b) any Engagement or earnings will be available; (c) Businesses will fulfill their obligations to you; (d) worksites will be safe or suitable; or (e) payments will be processed without delay or error.
18. LIMITATION OF LIABILITY
18.1 Exclusion of Damages
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE PLATFORM, REGARDLESS OF THE THEORY OF LIABILITY.
18.2 Liability Cap
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE PLATFORM WILL NOT EXCEED THE GREATER OF: (A) THE SUBSCRIPTION FEE PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100).
18.3 Essential Basis
You acknowledge that the Company has set its pricing and entered into these Terms in reliance on these limitations, which allocate risk and form an essential basis of the bargain between the parties.
18.4 Jurisdictional Limitations
Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, the Company's liability will be limited to the maximum extent permitted by applicable law.
19. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your performance of Services; (b) your violation of these Terms; (c) your violation of applicable law; (d) your Content; (e) your negligence, willful misconduct, or fraud; (f) disputes with Businesses; or (g) claims by third parties arising from your conduct.
20. DISPUTE RESOLUTION
20.1 Informal Resolution
Before initiating any formal dispute proceeding, you agree to contact the Company at inquiries@reliefpro.com and attempt to resolve the dispute informally for at least thirty (30) days.
20.2 Binding Arbitration
If informal resolution fails, any dispute arising out of or relating to these Terms or the Platform will be resolved by binding arbitration administered by JAMS under its Streamlined Arbitration Rules. The arbitration will be conducted in New York, New York, or another mutually agreed location, before a single arbitrator. The arbitrator's decision will be final and binding.
20.3 Federal Arbitration Act
This Section 20 is governed by the Federal Arbitration Act (9 U.S.C. § 1 et seq.) to the fullest extent permitted by law.
20.4 Class Action Waiver
YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate claims or preside over any form of class proceeding.
20.5 Arbitrator Authority; Severability
The arbitrator may award only relief available in an individual action. If the class action waiver in Section 20.4 is found unenforceable as to a particular claim, that claim will be severed from arbitration and may proceed in court while remaining claims continue in arbitration.
20.6 Fees and Costs
Payment of arbitration fees will be governed by JAMS rules. The Company will not seek to recover its arbitration filing fees from you unless the arbitrator determines your claim was frivolous.
20.7 Opt-Out Right
You may opt out of the arbitration agreement and class action waiver by sending written notice to ReliefPro, Inc., 228 PARK AVE S NUM 711618, NEW YORK, NY 10003, inquiries@reliefpro.com within thirty (30) days of first accepting these Terms. Your notice must include your name, address, email, and a clear statement that you wish to opt out.
20.8 Small Claims Exception
Either party may bring an individual action in small claims court for disputes within that court's jurisdictional limits.
20.9 Injunctive Relief
Nothing in this Section prevents either party from seeking injunctive or equitable relief in a court of competent jurisdiction to prevent irreparable harm, including claims related to intellectual property, confidentiality, or Platform security.
21. GENERAL PROVISIONS
21.1 Governing Law
These Terms are governed by and construed in accordance with the laws of the State of New York, without regard to conflict of law principles. For claims not subject to arbitration, the state and federal courts located in New York County, New York will have exclusive jurisdiction.
21.2 Modifications
The Company may modify these Terms by posting revised Terms on the Platform. Material changes will be announced with at least thirty (30) days' notice via email or Platform notification. Your continued use of the Platform after the effective date of revised Terms constitutes acceptance.
21.3 Engagement-Specific Terms
Engagement-Specific Terms (including location, timing, hourly rate, and special requirements) are presented at acceptance and apply only to that Engagement.
21.4 Assignment
You may not assign these Terms without the Company's prior written consent. The Company may assign these Terms without restriction in connection with a merger, acquisition, or sale of assets.
21.5 Severability
If any provision of these Terms is held invalid or unenforceable, that provision will be modified to the minimum extent necessary or severed, and the remaining provisions will continue in full force.
21.6 Waiver
No failure or delay by the Company in exercising any right under these Terms constitutes a waiver of that right.
21.7 Electronic Communications
You consent to receive communications from the Company electronically. Electronic communications satisfy any legal requirement that communications be in writing.
21.8 Entire Agreement
These Terms, together with any Engagement-Specific Terms, constitute the entire agreement between you and the Company regarding your use of the Platform.
21.9 Contact
Questions about these Terms may be directed to: ReliefPro, Inc., 228 PARK AVE S NUM 711618, NEW YORK, NY 10003, inquiries@reliefpro.com.
By clicking "I Accept," creating an account, paying the Subscription Fee, or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Job Seeker Terms of Service.